Our Policies

Placing Online Orders:
Orders can only be placed directly through our website via credit card. Please allow 2-3 business days for your order to be processed. If your payment method is via check, please be advised that there is an approximate wait of 5 days for the check to clear before your order can be processed.

Shipping Time:
Transit time is determined by the shipping option you select at time of purchase and is clearly outlined as per UPS guidelines. For more information visit www.ups.com
Nelson-Rigg is not responsible for any delays in transit after collected by freight carrier.

Freight Charges:
For orders under $30, a $5.00 handling fee will be applied. All other orders shipped ground within the US is shipped free.

Leave at door:
Unless otherwise stated, orders that are sent UPS ground a signature IS NOT required for delivery. This authorizes UPS to leave your shipment in the event that no one is home to sign for it. This waives your right to hold Nelson-Rigg USA, Inc. responsible for any resulting claims. If you prefer to have someone sign for the package, please state that in the "notes" section when you place your order. A $3.25 fee will apply. Express shipments to business and residential addresses will require signature for delivery.

International Orders:
For international orders, please contact us for a freight quote. (Puerto Rico and Canada rates are listed for each item) All shipments that cross international borders must be cleared through customs in the destination country prior to delivery to the recipient. Nelson-Rigg is not responsible for any delays in transit after collected by freight carrier i.e. weather, customs, etc.... Duties, taxes and brokerage fees are the customers responsibility and payable at time of delivery.

Fitment:
If there are any questions regarding size, fitment, compatibility, etc., please contact us before placing your order. Our friendly Nelson-Rigg Customer Service Representatives will assist with all of your questions to ensure your buying best product to fit your needs and application.

Availability:
If an item becomes out of stock or is no longer available you will be notified via e-mail and explain your options. Any backorders are filled when the item becomes available.

Returns / Exchanges:
Returns and exchanges must be made within 30 days of purchase. Any item to be considered for return or exchange must be in original packing, never used and 100% resalable. All accessories (straps, buckles, rain covers, etc) must also accompany the product. Any return must be pre-authorized by Nelson-Rigg by contacting us and receiving a Returns Authorization number that must appear on the outside of the box. Items sent without a returns authorization number can be refused and sent back at the senders expense. Approved refunds are only issued if item was bought directly from Nelson-Rigg USA and meets the guidelines stated above. A 10% restocking fee per item will be applied on all returned items. You are responsible for all inbound shipping charges on any item sent to us for exchange or return. Approved replacements will be shipped back via Fed-Ex ground free of charge within the USA.

*SALES ON ALL CLEARANCE ITEMS ARE FINAL**
No exchange or return will be allowed.

SAFETY
Please note that our products have been tested at legal highway speeds in North America. The owner of this product takes full responsibility to ensure that the luggage is mounted securely and correctly to not damage the bike or put the owner at any risk. Luggage that is not mounted securely may become loose and could cause serious injury or even death. It is imperative not to overload your luggage.

It is highly recommended to check all connection buckles and straps on a regular basis. If there are signs that the connections may be damaged or needs replacing, discontinue use of the product and repair. Keep product away from any chemicals (example: gasoline and any solvents). Any contact with such chemicals may cause damage to the bag or compromise the connection buckles and straps. Contact with any chemicals will make the warranty invalid.